Help & guides
Lost something on board one of our buses?
We can try and help! Sometimes items will be handed in by fellow customers, or found by our drivers and cleaners once a bus has returned to the depot.
Any items that are handed in (except those that are perishable, which are disposed of right away) will be logged and stored at our Newmains Depot for 28 days. After which, all items are either donated to a local charity or disposed of.
How can I check if my item has been handed in?
Please wait until the following working day before contacting us as it takes us time to process each lost item. You can then email us via firstname.lastname@example.org, please include a description of the item you have lost, the service you lost it on and the date you lost it.
If we don't have your item when you contact us, we will keep your details and contact you if something matching your items description comes in.
How do I get my item back?
You will need to collect your item from our depot.
We cannot send items to you as we cannot be responsible for the loss of the item in transit.
If you do not collect your item within 28 days, your item will be disposed of.
Can I obtain CCTV footage to find my item?
We are unable to provide CCTV footage unless it is requested by the police. If you fear your item has been stolen, you will first need to contact the police who may then contact us to obtain the footage.