Conditions of Carriage

JMB Travel LTD

CONDITIONS OF CARRIGE

1)Introduction

Our priority is to ensure the safety and comfort of our customers and staff. Please show full consideration for the safety and comfort of others; follow any instructions given to you by our staff and observe all relevant notices in vehicles.
JMB Travel values your custom and will endeavour to ensure you travel safely and in comfort on a clean, reliable bus service.
Your journey is subject to our Conditions of Carriage. These set out your rights and obligations as a customer.

2) General Conditions
We aim to provide a safe, reliable and punctual service but there are occasions when we are simply unable to run as advertised due to factors out with of our control such as road works, diversions, exceptional traffic congestion, major events, extreme weather conditions and other unforeseen operating circumstances.
Wherever possible, we will take reasonable steps to advise you of any disruption to services but, in the event of cancellation, delay, diversion or termination of any service or the service being unavailable to you as a result of the vehicle being fully loaded or for any other reasons, we shall not be liable for losses, damages, cost or inconvenience that you suffer as a result.
We do not guarantee that services will connect unless we specifically advertise a guaranteed connection.

3) Conduct of Passengers
We reserve the right to refuse you entry or require you to leave our buses or premises at any time, should we have reason to believe that your behaviour jeopardises the safety, security and comfort of others.
When travelling with us you must in particular:
• Refrain from smoking either conventional or electronic cigarettes.
• Behave in a manner that is not abusive or threatening and does not cause offence to other customers or staff.
• Refrain from eating and drinking items which make the environment unpleasant for other customers or otherwise cause offence.
• Refrain from consuming alcohol
• Refrain from playing loud music or operating a personal device at a volume which may be heard by other passengers.
• Refrain from leaving rubbish or discarded items on the bus.
• Not be wearing soiled working clothes or carrying any soiled items which might stain the seats etc
• Follow the instructions of our staff and act in a manner which shows due regard for the safety and comfort of other customers and company employees, including not standing adjacent to emergency exits, the vehicle entrance, next to the driver or sitting in gangways, on staircases or standing upstairs on a double deck vehicle.
• If the vehicle you are travelling on is fitted with seatbelts, you are legally required to wear it.
• Notify a member of staff immediately if you sustain an injury whilst boarding, travelling on or getting off a bus.
• Follow the directions of staff concerning the maximum number of standing passengers that a bus is permitted to carry. All our vehicles contain clear signage setting out their standing capacity.
• Except in an emergency, do not talk to the driver whilst the bus is moving, obstruct the driver’s vision or otherwise distract him.
• Have due regard at all times for the needs of our elderly, young and disabled customers and, in particular, vacate seats and spaces designed for the elderly and disabled when requested
• Not distribute leaflets, papers or other articles or offer anything for sale or collect for charity without our prior written consent
• Not interfere with equipment fitted on the vehicle
• Not deliberately damage or deface any part of the vehicle
Intending customers who, in the opinion of the driver or other company officer, appear likely to behave in an antisocial manner may not be allowed to travel.
If you are in breach of these and other statutory regulations you will be obliged to give your name and address to a company officer or may be restrained or removed from the bus or our premises by a company officer, a police officer or a community support officer and refused further travel without refund. We also reserve the right to take any other measures we consider necessary to protect the safety and comfort of our customers and staff including temporarily or permanently banning you from travelling with us following an incident of misconduct.
Buses and premises may be fitted with audio CCTV to provide added security for our customers and staff. Appropriate signage will be in place where audio CCTV is in use and the video and sound recordings used solely for the monitoring of safety, security, service quality and in support of relevant criminal and civil legal proceedings and complaint investigation. Images of you may be provided to the police, DVSA, the Traffic Commissioner or any other enforcement agency at their reasonable request.
Whilst we will do everything, we reasonably can do to control conduct of other customers, we cannot be held responsible for their conduct.

4) Getting on and off the bus
In most urban areas, buses will normally pick up and set down passengers at marked bus stops. In busy areas, certain stops will be allocated to specific services.
You must not attempt to board or alight from a moving bus or from a bus which is stationary at a point which is not a designated bus stop such as traffic lights and road works etc.
You must not attempt to board a bus once it has left its designated stand in any bus station.
You must not use the emergency exits on any vehicle except in a genuine emergency.
In certain areas there are no designated bus stops and, in those areas, buses will stop on request where it is safe to do so. You should always pick a point away from parked cars, road junctions, etc and give a clear signal in good time to the driver of the approaching vehicle.
When you come to alight, you should ring the bell once in good time to alert the driver and stay seated until bus has fully stopped.

5) Carriage of Wheelchairs, Small Prams and Buggies
The law only applies to wheelchairs and electric wheelchairs. It does not apply to mobility scooters.
The driver must let you on the bus if you are a wheelchair user
The driver can only refuse to let you get on if either:
• Your wheelchair is larger than a standard wheelchair
• Your wheelchair cannot be safely located in the wheelchair space
• Letting you on to the bus or coach would take it over the maximum seating or standing capacity
• There is already a wheelchair in the wheelchair space
The law says that a standard wheelchair is:
• 70cm wide
• 120cm long (front to back)
• 1.35m high

If other passengers are in the wheelchair space
Subject to space being available and the discretion of the driver, we will carry small prams and unfolded buggies on low floor buses within the designated area but only when it is not required by a passenger in a wheelchair or approved mobility scooter. Prams and buggies must not block the aisle of the vehicle at any time.
Wheelchair users should be given priority over pushchair users. If there is a pushchair in the wheelchair space, when you try to board the bus, the driver must ask the pushchair user to move. However, if the pushchair user refuses to move the driver can not force them to do so.
If they refuse to move the driver could:
• Try to persuade the passenger to move
• Contact duty supervisor at the depot and seek advice. The driver will not leave the wheelchair user without finding a resolution to their travel needs.
Drivers do not have legal powers to actually move passengers from the wheelchair space.

6) Carriage of Bicycles
Non folding bicycles are only carried on a very limited number of buses specifically modified for the purpose. Generally, bicycles may be carried at the owner’s risk on coaches, as opposed to buses, where luggage boots are available.

7) Luggage
Passengers’ accompanied personal hand luggage is carried free of charge. Such luggage is accepted for carriage only at owner’s risk and the Company will not be responsible for the loss or damage to, any luggage.
We reserve the right to refuse any unsuitable or awkward packages or an excessive amount or personal hand luggage or to charge at our discretion an additional adult fare where such luggage reduces the availability of accommodation to other passengers. Certain items cannot be carried under any circumstances in the interests of safety. These include accumulators, explosives, ammunition, weapons and combustible or otherwise hazardous materials including petrol.

8) Animals
A well-behaved dog or other small animal which will not be a danger or a nuisance for other customers or our staff is allowed to travel with you on our buses at the discretion of the driver who may reasonably decide where on the bus the animal is best carried.
Where appropriate, dogs must be muzzled or put on a lead in accordance with the Dangerous Dogs Act. Small animals must be caged, boxed or kept on a lead. Any animal carried must remain under control and must not be allowed to sit on the seats.
If you bring an animal onto a bus, you will be held responsible for any damage, loss or injury arising from its presence on the bus.
Guide dogs, hearing or assistance dogs accompanying registered disabled persons are carried free of charge at any time. Assistance dogs should wear their harness or identification jacket when travelling.
There is No Charge for dogs on our Buses.

9) Lost Property
We will do all that we reasonably can to locate and return any property left on our premises or on one of our buses to its owner. If lost property is not claimed within a month, we will become the owner of the property and will dispose of it appropriately.
If you find lost property on a bus, you must hand it to the driver. Providing the item is not perishable or objectionable, we will keep it for a month. If you claim any item of lost property, you will be required to satisfy us that the item belongs to you, give us your name and address and you may be charged an administration fee.
If the lost property is perishable and is not claimed within 48 hours of being found, we will dispose of it as we think fit. If perishable property is, or becomes, objectionable or a health risk before the end of the 48-hour period, we reserve the right to destroy or dispose of it at any time.
If the lost property is contained in a package, bag or other container, we may open it and examine it to trace the owner or identify the nature and value of the lost property.
To reclaim lost property, you should contact JMB Travel on 01698386030 or mail@jmbtravel.co.uk

10) Fares and Ticketing
1.1 Passengers, on paying the correct fare, will be issued a ticket, pass, voucher or smart card showing the amount they have paid and the period of validity of such a ticket, pass, voucher or smart card.
1.2 The acceptance by a passenger of a ticket, pass, voucher or smart card issued by us or our agents in exchange for the payment of any applicable fare shall be held to constitute a contract between you and us on the terms of these Conditions of Carriage.
1.3 Where a concessionary pass has been issued to you, a contract has been entered into between us and the issuing authority for your benefit pursuant to these Conditions of Carriage.
1.4 On issuing a ticket to you it is important that you check the details contained in the ticket are correct immediately on receipt including the fare paid, the date of travel, and the destination recorded as well as any monetary change given to you. In the event of any discrepancy, it is important that you bring this to the attention of the ticket issuer immediately as we cannot rectify any errors made at a later date.
1.5 It is the duty of every passenger to retain their ticket until the journey for which the ticket was issued has been concluded and to allow any company official of JMB Travel to inspect your ticket at any time during your journey.
1.6 Where ordinary return tickets are offered; they are normally available between the same stage points as the related single fare. A return ticket may be used over the whole or part of the route for which it was originally issued but is not valid for two single journeys in the same direction of travel. Return tickets will only be issued from the boarding stage of the outward journey.
1.7 No ticket issued by us guarantees travel on any particular vehicle or at any particular time and no accommodation is reserved on any of our vehicles at the time of paying your fare.
1.8 We operate our vehicles on a first come first served basis and shall have no liability to you whatsoever if you cannot travel due to the fact that the vehicle you did intend to travel on is already full to capacity.
1.9 Unless otherwise indicated, return tickets issued on the bus are “day returns” valid only for a single return journey on the date of issue.
1.10 No passenger shall attempt to use any ticket, pass, voucher or smart card issued by us or our subsidiaries or agents which has been:
• altered or defaced.
• issued to another person unless such ticket bears thereon an indication that it is transferable.
• issued for a different journey or on a different date and/or time.
• has expired; or
• is illegible.
1.11 No refund will be made for lost, stolen or defaced return tickets. It is the responsibility of the passenger to ensure that the return portion of the ticket is valid on the vehicle that they intend to use.
1.12 Passengers should be aware that it is a criminal offence to use altered or counterfeit tickets with the intention of deceiving employees of JMB Travel. Where we suspect such deception is intended or has taken place then we shall have no hesitation in informing the police and seeking the prosecution of any offence.
1.13 Children under five years of age: Children under five years of age, if not occupying a seat required by a fare paying passenger or pass holder, are carried free of charge, provided they are in the care of a fare paying or pass holding passenger, otherwise the appropriate child fare will be charged. 
1.14 Passengers boarding a bus at an intermediate point in which no set fare has been fixed will be charged the relevant fare rate from the previous fare stage.
1.15 Passengers requesting a ticket to an intermediate point in which no fare has been fixed will be charged to the fare stage beyond.
1.16 We will make reasonable endeavours to bring to your attention general information indicating changes to our fare table in advance on our websites. However individual fare changes may be subject to alteration without notice.
1.17 Passengers travelling in areas where zonal fares apply will pay the appropriate fare for the number of zones travelled in or through.
1.18 Able bodied adult passengers unable to tender their fare, or provide a valid ticket, pass, voucher or smart card, will not be carried, but in the interest of safety and public relations potentially vulnerable persons will not be left stranded when they have no means of payment for their fares.
1.19 In the event that you cannot for whatever reason produce a valid ticket, pass, voucher or smart card, pass or permit for inspection on demand whilst travelling on any of our vehicles, you will be required to pay a standard fare for that route. This sum is payable on demand by an inspector or other company official.
 
1.20 Should you not be able to pay the standard fare on demand you must provide us with your name and address and evidence of your identity so that we may correspond with you regarding payment of the fare as well as any other costs (including legal costs and expenses) we reasonably incur in collecting payment from you. Failure to pay the standard fare requested may lead to court proceedings & recovery as a civil debt. 
1.21 You will not be entitled to repayment of the standard fare if you later are able to produce a valid ticket for the journey in question.

11) Concessionary Travel Schemes
We accept the conditions of the concessionary travel passes as specified by the local authority which are detailed in the Company’s fare table.
When travelling on JMB Travel vehicles, concessionary passengers must additionally comply with all aspects of these Conditions.

12) Maintenance of Service / Limitation of Liability
We aim to provide a safe and reliable service. However, we occasionally cannot run our advertised services, sometimes because of factors which are outside our control, such as adverse weather conditions or unpredictable delays caused by traffic congestion, road works or diversions.
In the event of the cancellation or withdrawal or delay or termination of any service or in the event of the service being otherwise unavailable to you due to the service being fully occupied or otherwise, we shall not be liable for any losses damage costs or inconvenience that you suffer as a result 
We do not in any way exclude or limit our liability for death or personal injury resulting from our negligence, nor are your statutory rights as a consumer affected.


13) Complaints/Customer Contact
All suggestions and complaints whether in writing, by email, in person or by telephone will be investigated and dealt with.
We will provide a response as quickly as possible even if this is initially to explain what investigation needs to take place and how long this will take.
Contact details for JMB Travel – email: mail@jmbtravel.co.uk

14) Data Protection
In any circumstances where we collect your personal data, in connection with a retail transaction, a customer survey or other purpose, we will only collect and process your data in accordance with the principles contain in the Data Protection Act 1998.
We do not in any way exclude or limit our liability for death or personal injury resulting from our negligence nor are your statutory rights as a consumer affected.